Get matched

How it works

One short conversation instead of a ring-round

Tell us once what’s needed and we’ll match you with a CQC-registered home care agency that covers your area. Free for families, with no obligation.

  • Only CQC-registered agencies
  • Free for families
  • No obligation
  • Takes about 2 minutes
A smiling carer holding hands with an older woman in her living room

“You tell me once. I’ll find a registered agency that covers your street.”

From 14,217 agencies on the CQC register

Four steps, start to finish

From the moment you get in touch to choosing an agency.

  1. 01You tell us what’s neededAbout 2 minutes
  2. 02We check which local agencies fitOur checks
  3. 03Your matched agency gets in touchYour agency calls you
  4. 04You decide, with no obligationWhen you’re ready
A woman smiling on the phone at home, arranging care for her mum

Step 1 · About 2 minutes

You tell us what’s needed

Answer a few short questions: where care is needed, the type of care, roughly how many hours and how soon. You can do it for yourself or for someone you look after.

  • We never ask about medical conditions
  • No account or password to set up
  • Your details only go to agencies once you agree
A care manager smiling on a headset at her desk

Step 2 · Our checks

We check which local agencies fit

We look for the agency that can genuinely help. Every agency we match has to pass the same four checks.

  • Registered with the Care Quality Commission
  • Covers the postcode where care is needed
  • Offers the type of care you asked for
  • Can take on new clients
Two care staff with a clipboard talking with an older woman in her kitchen

Step 3 · Your agency calls you

Your matched agency gets in touch

The agency calls to talk things through. Most will arrange a visit to assess what’s needed, then give you a written quote and a care plan.

  • Your details go to one agency only, never a list
  • Ask them the questions that matter to you
  • Take your time, there’s no deadline
A family and their carer chatting over tea around the kitchen table

Step 4 · When you’re ready

You decide, with no obligation

Think about what the agency offers, what it costs and how they made you feel. If you go ahead, you agree the care directly with them.

  • No obligation to go ahead
  • Nothing to pay us, ever
  • Tell us if you’d like an agency to stop contacting you

How service areas work

Every home care agency covers an area around its office, usually set by how far its carers can travel between visits. That’s often a few miles in a town and further in the countryside.

That’s why the postcode matters. We only match you with agencies whose area includes the address where care is needed, so carers are local, arrive on time and spend their time with you rather than on the road.

How far can carers travel?

Enter a postcode to see your area and how many registered agencies are nearby.

Enter a postcode to see your area
Towns placed from CareAssura’s listings. Agency locations from the CQC register. Distances are measured from the centre of the postcode district. An agency based nearby may not cover your street, so we always confirm coverage before matching.

Being open with you

How we’re paid, and what we share

We’re a free matching service, not a care provider. Care agencies pay us when we introduce them to a family, so you never pay us anything.

With your agreement, we pass your contact details and your answers about the care needed to the one local agency we match you with, so they can contact you. Nothing else is shared. Read our privacy notice.

  • Free for families
  • Agencies pay per introduction
  • One agency, never a list
  • No medical questions
A smiling woman on the phone at home

Questions families ask

How do you choose which agency to match?

We match an agency that is registered with the CQC, covers your postcode, offers the type of care you asked for and can take on new clients.

How quickly will the agency get in touch?

The agency is sent your details as soon as you finish, so they can call you quickly. If care is needed urgently, say so in the questions so they know to prioritise it.

Can I ask you to stop an agency contacting me?

Yes. Email us and we’ll tell the agency not to contact you again.

Will lots of agencies call me?

No. Your details go to one agency only. We never pass them to a list or sell them on.

Are you a care agency?

No. We’re a matching service. We don’t employ carers or provide care. The agency you choose provides the care and agrees the details with you.

Find care at home near you

Answer a few simple questions and we’ll match you with a CQC-registered agency that covers your area.

Get matched, it’s free

Accreditations and compliance

ICO registration ZC221613

Get matched