Complex care at home supports people with serious or long-term health conditions who need more specialist help. It lets them stay at home rather than in hospital or a care home. We can match you with a CQC-registered agency near you.
Find complex care at home near you
Complex care at home
Complex care is for people whose health needs go beyond everyday personal care. This might be because of a neurological condition, a brain or spinal injury, breathing support, feeding through a tube, or several conditions at once.
Carers are trained for the specific tasks in your parent’s care plan, and are often supported by nurses employed by the agency. Other people such as the GP, district nurses and specialist teams may also be involved.
The agency will do a detailed assessment and agree a care plan with your parent, the family and the health professionals involved. It can be visiting care, overnight care or around the clock, depending on need.
“Support at home for people with serious health conditions or specialist needs.”
Hattie’s short versionEvery care plan is different. These are the things carers most often help with.
Is it right for you?
What usually happens once an agency gets in touch.
The agency will carry out a detailed assessment, often involving a nurse, and will want to speak with the health professionals who know your parent. Discharge from hospital may need careful planning, so involve the agency early.
They will write a care plan and build a team of carers trained in your parent’s specific needs. Ask how they train carers, who supervises them, and whether you can meet the team.
Once care starts, the plan is reviewed regularly with the family and health team. Ask how the agency handles emergencies and how they keep you informed.
Costs and funding
The cost depends on the level of skill and the number of hours needed. Our cost guide explains what affects the price, and the calculator helps you estimate it. Care may be paid for from savings, by the council after a needs and financial assessment, or by the NHS in some cases, and people with complex health needs may be eligible for NHS Continuing Healthcare. Ask the GP or hospital team about an assessment.
It usually means health needs that require specialist training, such as tube feeding, breathing support or care after a serious injury. The agency will assess whether your parent’s needs fit.
Not always. Many are care workers trained in specific tasks and supervised by nurses. Ask each agency how their team is set up.
Possibly. People with complex health needs may be eligible for NHS Continuing Healthcare, so ask the GP or hospital team about an assessment.
It can, but it needs planning. Involve the agency and the hospital discharge team as early as you can.
Round-the-clock care at home, from a team on shifts or live-in carers.
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Gentle support at home for someone with a life-limiting illness, and their family.
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A carer lives in the home, giving support through the day and company at night.
Find out more →Answer a few simple questions and we’ll match you with a CQC-registered agency that covers your area.
Accreditations and compliance
ICO registration ZC221613
